Customer satisfaction is important to Cortex Aminos. Please review our refund policy carefully before placing an order.
Orders may only be cancelled before they have been processed or shipped. Once an order has entered the fulfillment process, cancellation requests may no longer be possible.
If your order arrives damaged during shipping, please contact us within 48 hours of delivery. Include your order number along with clear photographs of the package and products so we can review your request.
If you receive an incorrect product, notify our support team as soon as possible. After verification, we will work with you to resolve the issue promptly.
Due to the nature of laboratory research products, opened, used, or improperly stored products are generally not eligible for refunds or exchanges unless required by applicable law.
When a refund is approved, it will be issued back to the original payment method. Processing times vary depending on your financial institution and payment provider.
Our customer support team is available to answer questions regarding your order. We are committed to resolving issues fairly and professionally whenever possible.
Please inspect your order immediately upon delivery. Any concerns regarding damaged shipments, missing items, or incorrect products should be reported promptly to help us provide the best possible assistance.
Cortex Aminos reserves the right to evaluate each refund or replacement request individually based on the circumstances presented.